Refund & Return Policy

At VALTRIX CO, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

2. How to Request a Return

Contact Customer Support

To start a return, please contact us at sales@valtrixco.com.

Return Shipping Label

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Items sent back without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and work to make it right.

4. Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom or personalized products
• Personal care and beauty products
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Please contact our customer support team if you have any questions about your specific product. These exclusions are subject to applicable consumer protection laws.

5. Exchanges

The fastest way to exchange an item is to request a return for the product you already have. Once your return is accepted, you can make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, eligible customers have the right to cancel or return their order within 14 days without providing a reason, subject to applicable law.

Returned items should be in their original condition, unworn or unused, with tags and original packaging, where applicable. Proof of purchase may be required. Statutory cancellation rights and exceptions apply.

7. Refunds

Refund Approval

We will notify you once we have received and inspected your returned item and inform you whether your refund has been approved.

Refund Processing Time

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us.

8. Contact Information

VALTRIX CO Customer Support

For returns, refunds, exchanges, or other order-related questions, please contact us:

Email: sales@valtrixco.com