Privacy Policy (USA Store)

At VALTRIX CO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or make a purchase from our store.

1. Personal Information We Collect

Device and Browsing Information

When you visit our store, we may automatically collect certain information about your device, including:

• Web browser and device information
• IP address
• Time zone
• Cookies and similar tracking technologies
• Products you view
• Pages you visit
• Referring websites or search terms

Order and Customer Information

When you make or attempt to make a purchase, we may collect:

• Full name
• Billing address
• Shipping address
• Payment-related information
• Email address
• Phone number

2. How We Use Your Information

We use personal information to:

• Process and fulfill customer orders
• Communicate with customers about purchases
• Arrange shipping and delivery
• Screen transactions for potential fraud
• Improve website performance and shopping experience
• Provide marketing communications where permitted
• Respond to customer service inquiries

3. Sharing Your Personal Information

We may share relevant personal information with third-party service providers that help us operate our online store, including:

• Shopify, our eCommerce platform
• Payment processing providers
• Shipping and delivery partners
• Customer support service providers
• Advertising and analytics providers, where applicable

We may also disclose information when required to comply with applicable laws, legal requests, or to protect our rights.

4. Behavioral Advertising

Where enabled, we may use cookies and similar technologies to provide relevant advertisements and marketing communications through advertising platforms such as Google, Facebook, and TikTok.

Advertising Preferences

You can manage your advertising preferences through the privacy and advertising settings provided by the relevant platforms. Where available, you can also manage cookie preferences through our store.

5. Your Privacy Rights (USA Customers)

Depending on your state of residence and applicable privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Opt out of certain data sales or sharing for targeted advertising
• Request information about how your data is used
• Exercise applicable privacy rights without unlawful discrimination

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing your request.

6. Data Retention

We retain order and customer information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of eligible personal information, subject to applicable legal and operational retention requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support:

• Website functionality and shopping cart features
• Customer account functionality
• Website traffic measurement
• Performance and user experience improvements
• Relevant advertising, where enabled

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, operational requirements, or applicable laws.

Any updates will be published on this page.

9. Contact Us

VALTRIX CO Customer Support

If you have questions about our privacy practices or wish to exercise your applicable privacy rights, please contact us:

Email: sales@valtrixco.com

Phone / WhatsApp: +27 60 966 5939